Featuring a modern-day website that contains many bugs, and blog posts that contain outdated and advertising material, we find ourselves tempted to start this review on a negative note. But it is our responsibility to call a spade a spade and highlight the positive aspects as well. So we decided to write this review after trying their resume writing services for ourselves.
An overall review of the website
In terms of design, this website is better than many others in this field. They have done a great job developing and decorating the pages. The colorful layout of the pages is aesthetically pleasing and eye-catching.
Now for the functionality of the website, we encounter many bugs on the website. For example, when you try to click on the live chat button, it leads you nowhere. It does not respond at all.
Navigation is complex. There is no uniform navigation system. You can not make a clear picture of the website in your head. Many navigation buttons are placed randomly. In a nutshell, it does not have an order, maybe due to the large number of services offered.
What they offer
Now, we will take a look at the services offered by this website.
We find that they offer a reasonably large number of services that include resume writing, resume editing, free resume review, CV writing, CV editing, cover letter writing, LinkedIn profile writing, professional resume help, and career coaching.
The pricing part is complex, but we have managed to make it easy for you.
It goes like this:
- Resume writing and CV writing at $139 each
- Resume editing and CV editing at $79 each
- Cover letter writing at $59
- Resume + CV writing at $250
- Thank-you letter and follow-up letter writing at $49 each
- LinkedIn makeover and KSA at $59 each
These seven packages are priced differently against each of the following levels:
- Entry
- Professional
- Executive
- Military
- Federal
- Academic
As we have already said, the pricing part is quite a headache for a new user to understand. You have to be careful before you make up your mind to buy a package, as there is a chance that a cheaper option might be available.
Additional features
Besides providing a wide range of resume writing services, this website hosts a blog section. You can read tips about how to write a good resume, what are the qualities of an attractive cover letter and more. But the topics of these blogs are just limited to resume writing, and often loaded with references to their own company.
It is just a selling tactic and has nothing to do with the actual information that may be helpful to users. They could have provided a job posting board or at least some articles that might be of some value to job seekers and job holders alike.
Quality of the service
In terms of customer support, this website does not provide 24/7 customer support. You can contact them via phone which is toll-free for US customers. You can call them between 6 a.m. to 9 a.m., Monday through Friday. There is an email address that you can use to contact them.
There is a live chat option on the website that does not respond when you click on it.
Quality of the product
We suffered immense disappointment when we received the product. We ordered a resume, a cover letter, and a LinkedIn profile makeover. What we received was a generic resume, a vague cover letter, and a poorly edited LinkedIn profile.
The resume we received was template-made and its formatting was a hassle. The cover letter is also generic, they must have edited a ready cover letter.
It was a result that we did not anticipate. We were hoping to get a well-written resume from a professional resume writer. But the problem with many online resume writing services is that we can not decide the quality of their work by looking at their website. A seemingly good website might be a scam, and on the contrary, a poorly formatted website may deliver you the finest product.
One should never check the ripeness of a watermelon by knocking at its surface with a fingernail. For a review, we always have to order one and then judge for ourselves if it is worth the money paid.
Do they meet deadlines?
They take five days to get your resume ready for delivery. Do not expect early delivery, as they are in the habit of delivering it at the eleventh hour. If you want to receive your resume within 24 hours, they will charge you a handsome amount for that courtesy. If you have any problem with the resume, you can ask your writer to revise it but the time frame for that is not mentioned.
They also claim to provide a 60-day interview guarantee. If you do not receive an interview call within 60 days, you can ask them for revisions. If you provide proof of not getting any interview calls, they will revise your resume for free.
Conclusion
It is a relatively new service in the market that has managed to have a good website that is aesthetically pleasing. They provide a wide range of resume writing services to help people get a job. But this all does not make it a perfect choice for you if your sole aim is to get a job. This is because they do not provide job-winning resumes, rather they deliver a generic resume that does not guarantee an interview call. For that price, you deserve a better resume which is fully customized to your qualifications and skills. There are many resume writing services out there that provide better resumes in much less amount.